Shipping policy
SHIPPING POLICY
Last updated: August 27, 2026
Thank you for shopping at HepyShop. We are committed to providing a reliable and transparent shipping experience for our customers in the United States and the European Union.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Processing times may vary depending on the product, supplier, fulfillment location, availability, holidays, or unusually high order volumes.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
SHIPPING DESTINATIONS
HepyShop currently ships to:
• The United States
• Selected countries within the European Union
Available shipping destinations, shipping methods, and applicable shipping charges are displayed at checkout.
If a product cannot be shipped to your selected destination, you will normally be notified during the checkout process or contacted by us after your order is placed.
UNITED STATES SHIPPING
Estimated delivery time for orders shipped within the United States is generally 7–15 business days after order processing.
Delivery times are estimates and may vary depending on the product, fulfillment location, carrier, destination, customs procedures where applicable, weather conditions, holidays, or other circumstances outside our reasonable control.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
EUROPEAN UNION SHIPPING
We ship to selected European Union destinations.
Estimated delivery time for EU orders is generally 7–20 business days after order processing.
Actual delivery times may vary depending on the product, fulfillment location, carrier, destination country, customs procedures, holidays, or circumstances outside our reasonable control.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
SHIPPING COSTS
Shipping costs, when applicable, are calculated based on the product, destination, shipping method, and fulfillment location.
The final shipping cost applicable to your order will be displayed at checkout before payment.
CUSTOMS, VAT, DUTIES AND IMPORT TAXES
International orders, including certain orders delivered within the European Union, may be subject to VAT, customs duties, import taxes, handling fees, or other government-imposed charges.
Where applicable taxes or duties are collected during checkout, they will be reflected in your order total.
Where such charges are not collected at checkout, the customer may be responsible for paying them directly to the relevant customs authority, government authority, postal service, or carrier.
The application of VAT, customs duties, and import taxes depends on factors including the destination, product, order value, and fulfillment location.
HepyShop does not control charges imposed directly by customs authorities or other government agencies.
TRACKING
Tracking information will be provided when available.
Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Some shipping methods or destinations may provide limited tracking information.
MULTIPLE SHIPMENTS
Some orders may contain products fulfilled from different locations or suppliers.
As a result, products within the same order may arrive in separate packages and at different times.
When available, separate tracking information may be provided for each shipment.
DELIVERY DELAYS
Estimated delivery times are provided for guidance and are not guaranteed unless explicitly stated otherwise.
Delays may occur because of carrier disruptions, customs processing, severe weather, holidays, incorrect or incomplete delivery information, high shipping volumes, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at support@hepyshop.com and we will assist you in checking its status.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us immediately at support@hepyshop.com.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
LOST, MISSING OR DAMAGED SHIPMENTS
If your order arrives damaged, appears to be lost, or tracking indicates delivery but you have not received the package, please contact us at support@hepyshop.com as soon as possible.
Please include your order number and any relevant information or photographs so that we can investigate the issue with the carrier or fulfillment provider.
RETURNS AND REFUNDS
Shipping-related returns, refunds, cancellations, and applicable consumer withdrawal rights are governed by our Refund Policy.
Customers located in the European Union may have additional statutory consumer rights, including a 14-day right of withdrawal where applicable. Please refer to our Refund Policy for complete details.
CONTACT US
If you have any questions about shipping or delivery, please contact us at:
HepyShop
Email: support@hepyshop.com
Website: hepyshop.com