Refund policy
REFUND POLICY
Last updated: August 27, 2026
Thank you for shopping at HepyShop. We want you to be satisfied with your purchase. This Refund Policy explains our general rules regarding returns, refunds, cancellations, damaged or incorrect items, and additional rights that may apply to customers in the European Union.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
RETURNS
Unless additional statutory rights apply to your purchase, you may request a return within 30 days after receiving your item.
To be eligible for a return, the item must generally be in the same condition in which you received it, unused or unworn where applicable, with tags where applicable, and in its original packaging.
You should also retain your receipt, order confirmation, or other proof of purchase.
To request a return, contact us at:
support@hepyshop.com
Please include your order number, the item you wish to return, and the reason for your request.
Do not return products to an address shown on the original shipping package unless we specifically instruct you to do so.
Because HepyShop works with different fulfillment locations and suppliers, the correct return address may vary depending on the product and order.
Returns sent without authorization or to an incorrect address may not be accepted or may cause significant delays.
If your return is accepted, we will provide instructions explaining where and how to return the item.
RETURN SHIPPING COSTS
Unless otherwise required by applicable law, return shipping costs for returns based on a change of mind or other non-defective reason may be the responsibility of the customer.
If an item is defective, damaged, incorrect, or materially different from what was ordered, HepyShop will handle the matter in accordance with applicable law and the circumstances of the order.
Any applicable return shipping responsibility will be explained when your return request is reviewed.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at:
support@hepyshop.com
Please provide your order number, a description of the problem, and clear photographs or other relevant evidence where appropriate.
We will review the issue and, depending on the circumstances, may offer a replacement, refund, or another appropriate solution.
ITEMS NOT RECEIVED
If your tracking information indicates that your package has been delivered but you have not received it, or if your shipment appears to be significantly delayed or lost, please contact us at support@hepyshop.com.
We may need to investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
CANCELLATIONS AND ORDER CHANGES
If you wish to cancel or modify an order, please contact us as soon as possible at:
support@hepyshop.com
We will make reasonable efforts to accommodate your request.
However, because orders may be processed quickly by our fulfillment partners, we cannot guarantee that an order can be cancelled or modified after processing has begun.
If an order has already been shipped, the applicable return or withdrawal procedures may need to be followed instead.
NON-RETURNABLE ITEMS AND EXCEPTIONS
Certain products may not be eligible for return where permitted by applicable law.
Examples may include:
• Perishable goods
• Custom or personalized products
• Personal care or hygiene products that have been opened where return restrictions are legally permitted
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Items that cannot be returned for health protection or hygiene reasons after being unsealed, where permitted by applicable law
Additional exceptions may apply depending on the nature of the product and the laws applicable to your purchase.
If you are unsure whether an item is eligible for return, contact us at support@hepyshop.com before sending it back.
SALE ITEMS
Unless otherwise stated or permitted by applicable law, sale or discounted items are generally subject to the same return rules described in this policy.
Mandatory consumer rights remain unaffected.
EXCHANGES
The availability of direct exchanges may depend on the product and fulfillment location.
The simplest way to request a different product or variation is to contact us at support@hepyshop.com.
If an exchange cannot be processed directly, we may ask you to return the original item in accordance with this policy and place a new order for the replacement item.
UNITED STATES CUSTOMERS
For customers in the United States, returns and refunds are generally governed by this Refund Policy together with any mandatory rights provided by applicable federal, state, or local law.
Nothing in this policy is intended to waive or restrict rights that cannot legally be waived or restricted.
EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a country within the European Union, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to exceptions provided by applicable consumer law.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
For orders containing multiple goods delivered separately, the applicable period may begin when the final item is received, as provided by applicable law.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period.
You may contact us at:
support@hepyshop.com
Please include your name, order number, the item or items concerned, and a clear statement that you wish to withdraw from the purchase.
We will provide appropriate return instructions and the applicable return address.
EU RETURNS FOLLOWING WITHDRAWAL
After notifying us that you are exercising an applicable EU right of withdrawal, you must return the goods within the period required by applicable law.
Unless otherwise required by law or agreed by HepyShop, customers exercising a withdrawal right for reasons unrelated to a defective, damaged, or incorrect product may be responsible for the direct cost of returning the goods.
Returned goods should be handled only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
Where permitted by applicable law, the amount refunded may be reduced to reflect diminished value resulting from handling beyond what is reasonably necessary to inspect the goods.
EU WITHDRAWAL EXCEPTIONS
The statutory EU right of withdrawal may not apply to certain categories of goods or circumstances permitted by applicable law.
These may include, among others:
• Goods made to the customer's specifications or clearly personalized
• Goods liable to deteriorate or expire rapidly
• Sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery
• Certain sealed audio, video, or software products once unsealed
• Digital content in circumstances where performance has begun with the consumer's prior consent and acknowledgment, where applicable
Any statutory exception will be applied only where permitted by applicable law.
EU REFUNDS
Where a valid EU statutory withdrawal right is exercised, we will issue the refund required by applicable law, including eligible standard delivery costs where required.
Additional delivery costs resulting from the customer's choice of a delivery method more expensive than the least expensive standard delivery option offered by us may not be refundable where permitted by law.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed and legally permitted.
We may withhold reimbursement until we have received the returned goods or you provide acceptable evidence that the goods have been returned, where permitted by applicable law.
REFUNDS
Once we receive and/or review an eligible return or refund request, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to your original payment method.
Although HepyShop may process an approved refund promptly, your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Processing times vary between financial institutions and payment providers.
If you have received confirmation that a refund was issued but have not received it after a reasonable period, please contact your bank or payment provider first and then contact us at support@hepyshop.com if further assistance is required.
SHIPPING CHARGES AND REFUNDS
Original shipping charges and return shipping charges are refundable only where required by applicable law or where specifically stated by HepyShop.
EU customers exercising a valid statutory right of withdrawal retain any applicable rights regarding standard delivery costs as described above.
CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your order or payment, we encourage you to contact us first at support@hepyshop.com so that we have an opportunity to resolve the issue.
Nothing in this section limits your right to contact your payment provider or exercise any legal rights available to you.
CONTACT US
If you have questions about a return, refund, cancellation, damaged item, EU withdrawal right, or this Refund Policy, please contact us:
HepyShop
Email: support@hepyshop.com
Website: hepyshop.com